Privacy Policy

At Frostholm, we take your privacy seriously. This policy explains how we collect, use, protect, and manage your personal information when you interact with our website and services.

Last updated: December 3, 2025

Information We Collect

Personal Information You Provide

When you contact us or use our services, we may collect personal information that you voluntarily provide, including:

Contact Information: Name, email address, and any details you share in contact forms or correspondence
Project Information: Details about your gaming project, development needs, and business inquiries
Communication Records: Messages, emails, and other correspondence you initiate with us

Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

Usage Data: Pages visited, time spent on site, navigation paths, and interaction patterns
Device Information: Browser type, operating system, device identifiers, and IP address
Referral Information: Website or source that directed you to our site
Cookie Data: Stored preferences and session information as detailed in our Cookie Policy

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you voluntarily provide information or accept cookies
Legitimate Interests: To improve our services, communicate effectively, and ensure website security
Contractual Necessity: To fulfill service agreements and respond to inquiries

How We Use Your Information

We use collected information for the following purposes:

Service Delivery

Responding to inquiries, discussing projects, providing consultation, and delivering development services

Communication

Sending responses to your messages, project updates, and relevant information about our services

Website Improvement

Analyzing usage patterns, understanding visitor behavior, and enhancing user experience

Marketing Communications

Sending occasional updates about our services, projects, or industry insights (with your consent)

Security and Fraud Prevention

Protecting our website, detecting suspicious activity, and maintaining system integrity

Legal Compliance

Meeting legal obligations, responding to legal requests, and protecting our rights

Data Protection and Security

Security Measures

We implement industry-standard security measures to protect your data:

• Encrypted data transmission using secure protocols
• Secure server infrastructure and regular security updates
• Access controls limiting data access to authorized personnel
• Regular security audits and vulnerability assessments

Data Retention

We retain personal data only as long as necessary:

• Contact inquiries: 2 years from last communication
• Project-related data: Duration of project plus 3 years
• Analytics data: 26 months maximum
• Marketing consent: Until withdrawn by user

Data Sharing

We do not sell your personal data. We may share information with trusted service providers who assist us (hosting, analytics, email services) under strict confidentiality agreements. We may also disclose data when legally required or to protect our rights.

International Transfers

Your data is primarily stored within the European Economic Area. If data is transferred outside the EEA, we ensure adequate protection through appropriate safeguards such as standard contractual clauses.

Your Privacy Rights

Under applicable data protection laws, you have the following rights:

Right to Access

Request a copy of the personal data we hold about you

Right to Rectification

Request correction of inaccurate or incomplete data

Right to Erasure

Request deletion of your personal data (right to be forgotten)

Right to Data Portability

Receive your data in a structured, commonly used format

Right to Object

Object to processing of your data for specific purposes

Right to Restrict Processing

Request limitation of how we process your data

Right to Withdraw Consent

Withdraw previously given consent for data processing

To exercise any of these rights, please contact us using the information provided on our Contact page. We will respond to your request within 30 days.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Additional Information

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website. The "Last updated" date at the top indicates when the policy was last modified.

Contact Us About Privacy

If you have questions about this privacy policy, how we handle your data, or wish to exercise your privacy rights, please contact us through our Contact page. We are committed to addressing your concerns and respecting your privacy rights.

Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) or your local data protection supervisory authority.